Frequently Asked Questions
Everything you need to know about your Pacific Knit Co order
What is the typical shipping time for my order?
We process all orders within 1-3 business days. Domestic shipping usually takes 3-7 business days, while international orders may take 10-21 business days depending on the destination.
Can I return or exchange my items?
Yes, we accept returns and exchanges on unused, unopened items within 30 days of delivery. Please note that digital patterns are non-refundable.
Are your yarns ethically sourced?
Absolutely. We partner with sustainable farms that prioritize animal welfare and environmental stewardship to ensure our wool and fibers are of the highest ethical standard.
How do I access my digital knitting patterns?
Once your purchase is complete, a download link will be sent to your email address. You can also access your patterns anytime by logging into your Pacific Knit Co account.
Do you offer international shipping?
Yes, we ship our physical products worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.